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Communication skills required when working with older people

Clarke, PB (2015) Communication skills required when working with older people. Working Papers in the Health Sciences, 1 (12). ISSN 2051-6266

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Abstract

This project will explore the importance of communication for health and social care professionals working with older people. It is a European funded 3 year project comprising 25 countries, of which the United Kingdom (UK) is one. The aim of this project was to understand the experiences of older people of communication during interactions with health and social care professionals. This project has been funded by the European Commission with the support of the Lifelong Learning Programme of the European Union. Semi-structured interviews were conducted with sixteen people, 60 years and above in the UK, one of the five countries in this work stream. This represents one element of the project, ELLAN (European Later Life Active Network). The interview framework was developed in Portugal, the lead country for this work stream, and used in all five participating countries. All interviews were recorded and transcribed. Thematic analysis was undertaken to identify common themes. Communication was a recurrent theme among the participants in this project, central in all interactions with older people. The findings from this project can influence the education of health and social care professionals in the UK, as well as having the potential to impact on current practice. It can influence practice in all settings: not just those in care of the older person. Moreover, greater awareness of the importance of communication can enhance working relationships between health and social care professionals.

Item Type: Article
Uncontrolled Keywords: Communication; Qualitative; Interviews; Healthcare; Older People
Subjects: R Medicine > RA Public aspects of medicine
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: School of Nursing & Allied Health
Publisher: University of Southampton
Date Deposited: 17 Jul 2015 09:55
Last Modified: 25 Nov 2015 13:41
URI: http://researchonline.ljmu.ac.uk/id/eprint/1641

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