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Interoperability: maintaining clear superordinate goals, reducing task complexity, and optimizing team size to ensure inter-agency action implementation in critical incident decisions.

Alison, L and Power, N and Heuvel, C and Humann, M and Palasinski, M and Crego, J (2015) Interoperability: maintaining clear superordinate goals, reducing task complexity, and optimizing team size to ensure inter-agency action implementation in critical incident decisions. Journal of Occupational and Organizational Psychology, 88 (2). pp. 295-321. ISSN 2044-8325

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Abstract

This study demonstrates how naturalistic decision-making (NDM) can be usefully applied to study ‘decision inertia’ – Namely the cognitive process associated with failures to execute action when a decision-maker struggles to choose between equally perceived aversive outcomes. Data assessed the response and recovery from a sudden impact disaster during a 2-day immersive simulated emergency response. Fourteen agencies (including police, fire, ambulance, and military) and 194 participants were involved in the exercise. By assessing the frequency, type, audience, and content of communications, and by reference to five subject matter experts’ slow time analyses of critical turning points during the incident, three barriers were identified as reducing multiagency information sharing and the macrocognitive understanding of the incident. When the decision problem was non-time-bounded, involved multiple agencies, and identification of superordinate goals was lacking, the communication between agencies decreased and agencies focused on within-agency information sharing. These barriers distracted teams from timely and efficient discussions on decisions and action execution with seeking redundant information, which resulted in decision inertia. Our study illustrates how naturalistic environments are conducive to examining relatively understudied concepts of decision inertia, failures to act, and shared situational macrocognition in situations involving large distributed teams.

Item Type: Article
Additional Information: This is the peer reviewed version of the following article: Alison, L., Power, N., van den Heuvel, C., Humann, M., Palasinksi, M. and Crego, J. (2015), Decision inertia: Deciding between least worst outcomes in emergency responses to disasters. J Occup Organ Psychol, 88: 295–321 which has been published in final form at http://dx.doi.org/10.1111/joop.12108. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: Natural Sciences and Psychology
Publisher: Wiley
Date Deposited: 23 Aug 2016 09:33
Last Modified: 23 Aug 2016 09:33
URI: http://researchonline.ljmu.ac.uk/id/eprint/3914

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