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“They need to learn to take it on the chin”: Exploring the emotional labour of student volunteers in a sports-based outreach project in the North East of England.

Hayton, JW (2017) “They need to learn to take it on the chin”: Exploring the emotional labour of student volunteers in a sports-based outreach project in the North East of England. Sociology of Sport Journal, 34 (2). pp. 136-147. ISSN 0741-1235

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Abstract

There is a paucity of research that explores the emotional statuses of those preparing themselves for the world of work and who are currently going through the higher education system. This research contributes to this knowledge gap by exploring the emotional labour of university students whilst volunteering on the Sport Universities North East England (SUNEE) sports-based outreach project. Using data from semi-structured interviews with students (n=40) this paper draws on the work of Arlie Hochschild (1983, 2012) on emotion management to explore the feeling, display and regulation of emotion by this cohort of volunteers throughout their involvement on the SUNEE project. The findings suggest that students’ emotional labour is influenced by a variety of challenging attitudes and situations that they encounter when attempting to coach “hard to reach” groups. To perform such emotional labour, students often chose to transmute emotion, separating their actual emotions from their outward display to convey a demeanour necessitated by the perceived feeling rules of the coaching context.

Item Type: Article
Additional Information: Accepted author manuscript version reprinted, by permission, from Sociology of Sport Journal, 2017, 34(2): pp 136-147, https://doi.org/10.1123/ssj.2016-0098. © Human Kinetics, Inc.
Uncontrolled Keywords: 1608 Sociology, 1106 Human Movement And Sports Science, 1504 Commercial Services
Subjects: L Education > L Education (General)
Divisions: School of Sport Studies, Leisure and Nutrition
Publisher: Human Kinetics
Date Deposited: 09 Oct 2018 09:51
Last Modified: 11 Oct 2018 07:51
DOI or Identification number: 10.1123/ssj.2016-0098
URI: http://researchonline.ljmu.ac.uk/id/eprint/5198

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