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Effective relationship management to outsourced projects

Bryde, DJ and Unterhitzenberger, C and Joby, R Effective relationship management to outsourced projects. In: EURAM 2017 Annual Conference 21-24 June, Glasgow, Scotland . (EURAM 2017 Annual Conference, 21-24 June, Glasgow, Scotland). (Accepted)

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Abstract

In focusing on the topic of relationship management we respond to current calls in the PM academic and practitioner communities for investigations to be undertaken which seek to understand the dynamics of the complex social relationships that exist in project teams. The theoretical lens of agency theory is chosen as outsourced projects by their very nature create Principal-Agent relationships, where the Client is the Principal and the Contractor(s) the Agent. The research approach adopted for the study involves the investigation of multiple cases, where the unit of analysis for each case is a project – with the project team being made up of representatives from both Client and Contractor organisations. The cross-case analysis of the four projects shows that agency theory is useful in providing explanations for how the relationships between Clients (Principals) and Contractors (Agents) impact on project outcomes.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Liverpool Business School
Publisher: Wiley
Date Deposited: 25 May 2017 10:12
Last Modified: 25 May 2017 10:12
URI: http://researchonline.ljmu.ac.uk/id/eprint/6444

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