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The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities

Basir, SA and Davies, J and Douglas, JA and Douglas, A (2017) The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. Journal of Higher Education Policy and Management, 39 (3). pp. 320-340. ISSN 1360-080X

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Abstract

This study investigates the influence of the elements of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. There is a dearth of empirical studies on maintaining ISO 9001, particularly in the higher education context. From the literature review, academic culture was classified according to four elements – academic freedom, individualism, professionalism and collegiality. Two case studies were conducted within Malaysian universities that had been ISO 9001-certified for 5 years. At the time of this research, these two were the only universities that had certification for their entire organisation. (Most organisations gain certification for specific departments). The findings showed that academic freedom, individualism and collegiality had worked against ISO 9001 maintenance, while professionalism had influenced ISO 9001 maintenance both positively and negatively. The opposites of individualism (teamwork) and collegiality (managerialism) had supported ISO 9001 maintenance in one of the cases. © 2017, Routledge. All rights reserved.

Item Type: Article
Uncontrolled Keywords: 1303 Specialist Studies In Education, 1301 Education Systems, 1605 Policy And Administration
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > L Education (General)
Divisions: Liverpool Business School
Publisher: Taylor & Francis
Date Deposited: 01 Nov 2017 11:58
Last Modified: 01 Nov 2017 11:58
DOI or Identification number: 10.1080/1360080X.2017.1298199
URI: http://researchonline.ljmu.ac.uk/id/eprint/7459

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