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Internet of things support for marketing activities

Taylor, MJ, Reilly, D and Wren, C Internet of things support for marketing activities. Journal of Strategic Marketing. ISSN 0965-254X (Accepted)

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Abstract

Internet enabled consumer devices are beginning to be developed by manufacturers. In this paper, we examine how the internet of things can support marketing activities including customer relationship management, business intelligence and product design. In particular, the research reported in this paper examines how the internet of things can provide communication channels to support targeted marketing for product owners and enhance customer relationship management and product support. In addition, in this paper we examine how data gained from the operational use of internet-enabled devices can support business intelligence in terms of how consumers actually use a product, and can also support new product design in terms what features of current internet enabled products are most commonly used, and how they are used.

Item Type: Article
Uncontrolled Keywords: 1505 Marketing
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing. Distribution of Products
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Computer Science
Publisher: Taylor & Francis (Routledge)
Date Deposited: 11 May 2018 08:21
Last Modified: 11 May 2018 08:21
URI: http://researchonline.ljmu.ac.uk/id/eprint/8637

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