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Integrating quality control and performance management in developing complex bespoke systems

Akwei, CA and Zhang, L Integrating quality control and performance management in developing complex bespoke systems. Production Planning and Control. ISSN 1366-5871 (Accepted)

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Abstract

Risk and performance management are at the core of complex bespoke systems (CBSs). CBSs are developed to customer–specified requirements in terms of structure, functionality and conformance. This paper examines how risk and performance management are integrated as essential systems in the successful development of projects across multi-organisational functions in complex bespoke system (CBS) organisations. The paper argues for the development of a quality management system that consists of two sub-processes: quality control and quality development. Using three case studies from engineering companies, we provide evidence and insights of the way change control, quality development and quality performance are developed in innovating business solutions.

Item Type: Article
Uncontrolled Keywords: MD Multidisciplinary
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing. Distribution of Products
Divisions: Liverpool Business School
Publisher: Taylor & Francis
Date Deposited: 17 Oct 2018 10:10
Last Modified: 17 Oct 2018 10:12
URI: http://researchonline.ljmu.ac.uk/id/eprint/9133

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