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Patient Expectations: Searching Websites on How to Apply to Access Medical Records

Nicol, K, Lehman, K, Carlini, J, Tori, K and Butler-Henderson, K (2022) Patient Expectations: Searching Websites on How to Apply to Access Medical Records. International Journal of Environmental Research and Public Health, 19 (11).

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Patients who want to know how to access their medical records from a health organization’s website have certain expectations about what must be included to assist in this process. The purpose of this article is to detail patient expectations of a health care organization website when searching for information on how to apply for access to their medical records. Using expectation confirmation theory, a survey was developed to ask patients, as consumers of health care, about their expectations when accessing websites. The results revealed that patients want websites to be safe and secure and have help available if there are questions about the website or search functionality. In order to improve the patient experience, health care providers need to understand these expectations from the patient perspective about this information-seeking exercise.

Item Type: Article
Uncontrolled Keywords: Toxicology
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine > R Medicine (General)
R Medicine > RA Public aspects of medicine
Divisions: Business & Management (from Sep 19)
Publisher: MDPI AG
SWORD Depositor: A Symplectic
Date Deposited: 24 Jun 2022 09:55
Last Modified: 24 Jun 2022 10:00
DOI or ID number: 10.3390/ijerph19116503
URI: https://researchonline.ljmu.ac.uk/id/eprint/17150
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