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Exploring social value and their enablers as business models for sustainable water supply projects

Ojuri, O, Mills, GRW and Opoku, A (2023) Exploring social value and their enablers as business models for sustainable water supply projects. Built Environment Project and Asset Management. ISSN 2044-124X

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Purpose – This work aims to understand how social value is created and delivered using community-based water supply projects. It examines social value creation given the enabling concepts – value co-creation and service ecosystems as business models for infrastructure.
Design/methodology/approach – Inductive reasoning, including qualitative research design, was applied to two water supply projects. The qualitative stage created social value co-creation features using the purposive sampling of 72 semi-structured interviews.
Findings – The qualitative analysis features social value co-creation, which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Although value destruction also emerged while examining social value co-creation, the research identifies the “red flags” and value contradictions that must be avoided.
Research limitations/implications – The enablers of sustainable infrastructure projects should include social value, service ecosystems and value co-creation.
Practical implications – There is a need for the government and non-governmental organisations to create enabling platforms that involve a planned dialogical communication process supporting the development and enhancement of relationships of stakeholders to maximise social value from infrastructure projects.
Originality/value – The work offers a widened perspective of social value creation and a new framework called “Social value co creation/destruction” (SVCC/SVCD) as the business model for sustainable infrastructure projects. It is the first attempt to illustrate social value creation in construction from service ecosystems and value co-creation perspectives.

Item Type: Article
Additional Information: This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com
Uncontrolled Keywords: 0905 Civil Engineering; 1202 Building; 1205 Urban and Regional Planning
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Engineering
Publisher: Emerald
SWORD Depositor: A Symplectic
Date Deposited: 09 Mar 2023 10:46
Last Modified: 09 Mar 2023 10:46
DOI or ID number: 10.1108/bepam-04-2022-0053
URI: https://researchonline.ljmu.ac.uk/id/eprint/18964
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