Digital agility and business resilience: Identifying employee and organisational enablers across resilience states through a hybrid decision analytic approach

Belal, HM ORCID: 0000-0001-6737-1445, Acharjya, B, Das, S and Foropon, CRH Digital agility and business resilience: Identifying employee and organisational enablers across resilience states through a hybrid decision analytic approach. Benchmarking: An International Journal. ISSN 1463-5771 (Accepted)

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Abstract

Purpose: This study examines how employee- and organisation-level enablers of digital agility contribute to different states of business resilience in Indian EdTech SMEs. Grounded in Dynamic Capabilities Theory (DCT), the study investigates the capability configurations associated with four analytically distinct resilience states: Sense, Adapt, Thrive, and Transform.

Design/methodology/approach: Data were collected online using a structured questionnaire, yielding 765 valid responses. An integrated approach combining Rough Set Theory (RST) and Formal Concept Analysis (FCA) was employed to identify capability configurations and derive decision rules associated with different business resilience states.

Findings: Digital leadership was associated with all four resilience states, while digital self-efficacy, digital mindset, and digital fluency were more prominent in the sense and adapt states. Digital innovation capability and organisational mindfulness were more strongly associated with the thrive and transform categories. These findings indicate that digital agility supports resilience through different capability configurations.

Originality/value: The study extends DCT by conceptualising digital agility as a higher-order dynamic capability enacted through distinct employee-level and organisation-level capability configurations across different resilience states. Methodologically, it demonstrates the value of integrating Rough Set Theory and Formal Concept Analysis to explain business resilience in digitally intensive and uncertain environments.

Item Type:	Article
Uncontrolled Keywords:	Digital agility, Business resilience; Dynamic capabilities; Rough Set Theory; Formal Concept Analysis; EdTech SMEs; 0104 Statistics; 0803 Computer Software; 1503 Business and Management; Business & Management; 3503 Business systems in context; 3507 Strategy, management and organisational behaviour
Subjects:	H Social Sciences > HF Commerce > HF5001 Business
Divisions:	Liverpool Business School
Publisher:	Emerald
Date of acceptance:	14 August 2026
Date Deposited:	17 Aug 2026 10:41
Last Modified:	17 Aug 2026 10:41
URI:	https://researchonline.ljmu.ac.uk/id/eprint/29150

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