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The maturity of Facility Management in South East Europe

Tucker, MP, Temeljotov-Salaj, A and Tangerås, M (2018) The maturity of Facility Management in South East Europe. In: RESEARCH PAPERS FOR EUROFM’S 17TH RESEARCH SYMPOSIUM AT EFMC 2018 . (THE 17TH EUROFM RESEARCH SYMPOSIUM, 05 June 2018 - 08 June 2018, Sofia, Bulgaria).

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Purpose: In Europe, facilities management (FM) is generally seen as a mature market. However, this is largely the case because of the high level of sophistication of the FM market in central and northern Europe. South East Europe (SEE) however, is less developed and lacks the maturity of many of its European neighbours. To date, little research has been undertaken to really establish why this is the case, and why there are disparities with other parts of Europe. This study aims to gain a qualitative understanding of the complexities of developing a mature FM market across SEE. Methodology: The purpose of the research is to take an inductive, constructivist approach to gaining knowledge about the maturity of the FM market in SEE. This is because, to date, there is no data that has investigated the state of FM from a qualitative perspective. There is only currently general statistics available to investigate this issue. Data is collected through in-depth, semi-structured interviews. The findings will critically analyse the perceptions of each country located in SEE, regarding their key challenges and opportunities of the business environment; FM organizations; FM supply market; Professional bodies; FM education; and FM research. The interviews enable the critical evaluation of the maturity of the FM market in SEE. Findings: The qualitative findings provide an alternative perspective to previous studies that look at the FM market in Europe. The findings show that the FM market is very competitive in this region, but at the same time, the market is still undeveloped in some of the countries. The most recognisable and mature FM business is in Bulgaria, in which the maturity of all measured segments were highest. Impact: FM is a global discipline, recognised in every sector, in every organisation. At a global level, this is a very pertinent topic, as FM is increasingly being standardised and globalised through the generation of a new suite of ISO standards (ISO41000 series), the first of its kind for FM. However, across the globe, especially in Europe, there are varying degrees of maturity of the discipline.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Liverpool Business School
Publisher: EuroFM
Date Deposited: 30 Nov 2018 09:46
Last Modified: 13 Apr 2022 15:16
Editors: Tucker, M
URI: https://researchonline.ljmu.ac.uk/id/eprint/9740
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