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Are interprofessional healthcare teams meeting patient expectations? An exploration of the perceptions of patients and informal caregivers

Cutler, SC, Morecroft, CW, Carey, P and Kennedy, T (2018) Are interprofessional healthcare teams meeting patient expectations? An exploration of the perceptions of patients and informal caregivers. Journal of Interprofessional Care, 33 (1). pp. 66-75. ISSN 1356-1820

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Abstract

Poor teamwork skills in healthcare have been found to be a contributing cause of negative incidents in patient care, whilst effective teamwork has been linked to more positive patient outcomes. The aim of this research is to explore views of patients and informal caregivers on the key characteristics of effective healthcare teams and their experiences of healthcare teams using a qualitative approach. A focus group schedule was developed from existing literature to explore this. Topics included the purpose and value of teams in patient care, key attributes and their impact on patient care. Patients and informal caregivers were recruited via convenience sampling. Three focus groups were conducted. Thematic analysis identified a number of themes associated with effective teams. These themes included the perceived purpose of teams, perceptions about the structure of a team, team-based communication, the role of patients, delivery of care. Research participants noted the importance of key characteristics in effective teams, but felt that these were not always consistently present. Communication was considered to be the most important attribute in team working and also appeared to be the area in which the patient experience can be significantly improved. It is clear from the findings of this research that further improvements in teamwork skills in healthcare are needed to achieve effective collaborative practice, sustainable service delivery models and optimal patient care.

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Interprofessional Care on 12/09/18, available online: http://www.tandfonline.com/10.1080/13561820.2018.1514373
Uncontrolled Keywords: Attributes; Interprofessional; Patient; Teamwork
Subjects: R Medicine > RA Public aspects of medicine
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine > RA0440 Study and Teaching. Research
Divisions: Pharmacy & Biomolecular Sciences
Publisher: Taylor & Francis (Routledge)
Date Deposited: 15 Jan 2019 10:53
Last Modified: 15 Jan 2019 20:50
DOI or Identification number: 10.1080/13561820.2018.1514373
URI: http://researchonline.ljmu.ac.uk/id/eprint/9218

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