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Essential Ingredients for the Implementation of Quality 4.0: A narrative review of literature and future directions for research

Sony, M, Antony, J and Douglas, JA (2020) Essential Ingredients for the Implementation of Quality 4.0: A narrative review of literature and future directions for research. The TQM Journal. ISSN 1754-2731

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Abstract

Purpose Quality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to reliably give customers high-quality products. The purpose of this paper is to investigate the key ingredients for the effective implementation of Quality 4.0. Design/methodology/approach A narrative literature review was conducted on the extant works to collate and analyse previous studies in this relatively new field. Findings The study revealed eight key ingredients for the effective implementation of Quality 4.0 in organizations, namely: (1) handling big data, (2) improving prescriptive analytics, (3) using Quality 4.0 for effective vertical, horizontal and end-to-end integration, (4) using Quality 4.0 for strategic advantage, (5) leadership in Quality 4.0, (6) training in Quality 4.0, (7) organizational culture for Quality 4.0 and, lastly, (8) top management support for Quality 4.0. These findings have provided a steer for the future research agenda of Quality 4.0. Practical implications Organizations can use the eight ingredients to perform a self-assessment on the current state of each element within their own organization. When implementing Quality 4.0, each ingredient should be effectively analysed, and measures taken so that the implementation of Quality 4.0 is effective. Originality/value The paper makes the first attempt to present the key ingredients an organization should possess to effectively implement Quality 4.0.

Item Type: Article
Additional Information: The AAM is deposited under the above licence and any reuse is allowed in accordance with the terms outlined by the licence. To reuse the AAM for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com.
Uncontrolled Keywords: 0299 Other Physical Sciences, 0399 Other Chemical Sciences, 1503 Business and Management
Subjects: H Social Sciences > HF Commerce > HF5001 Business
Divisions: Doctoral Management Studies (new Sep 19)
Publisher: Emerald
Date Deposited: 19 Mar 2020 11:42
Last Modified: 19 Mar 2020 11:45
DOI or Identification number: 10.1108/TQM-12-2019-0275
Editors: Chiarini, A
URI: http://researchonline.ljmu.ac.uk/id/eprint/12549

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