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Source Handler telephone interactions with covert human intelligence sources: An exploration of question types and intelligence yield

Nunan, J, Stanier, I, Milne, R, Shawyer, A and Walsh, D (2020) Source Handler telephone interactions with covert human intelligence sources: An exploration of question types and intelligence yield. Applied Cognitive Psychology, 34 (6). pp. 1473-1484. ISSN 1099-0720

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Abstract

Law Enforcement Agencies gather intelligence in order to prevent criminal activity and pursue criminals. In the context of human intelligence collection, intelligence elicitation relies heavily upon the deployment of appropriate evidence‐based interviewing techniques (a topic rarely covered in the extant research literature). The present research gained unprecedented access to audio recorded telephone interactions (N = 105) between Source Handlers and Covert Human Intelligence Sources (CHIS) from England and Wales. The research explored the mean use of various question types per interaction and across all questions asked in the sample, as well as comparing the intelligence yield for appropriate and inappropriate questions. Source Handlers were found to utilise vastly more appropriate questions than inappropriate questions, though they rarely used open‐ended questions. Across the total interactions, appropriate questions (by far) were associated with the gathering of much of the total intelligence yield. Implications for practise are discussed.

Item Type: Article
Uncontrolled Keywords: 1505 Marketing, 1701 Psychology, 1702 Cognitive Sciences
Subjects: H Social Sciences > HV Social pathology. Social and public welfare. Criminology > HV7231 Criminal Justice Administrations
Divisions: Justice Studies (new Sep 19)
Publisher: Wiley
Related URLs:
Date Deposited: 06 Jan 2021 12:42
Last Modified: 06 Jan 2021 13:17
DOI or Identification number: 10.1002/acp.3726
URI: https://researchonline.ljmu.ac.uk/id/eprint/14220

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