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A CRITICAL REVIEW OF CHANGE MANAGEMENT AND TECHNOLOGY ADOPTION FACTORS TO DRIVE ORGANISATIONAL PERFORMANCE: A STUDY OF THE ABU DHABI NATIONAL OIL COMPANY (ADNOC)

Alkhoori, I (2022) A CRITICAL REVIEW OF CHANGE MANAGEMENT AND TECHNOLOGY ADOPTION FACTORS TO DRIVE ORGANISATIONAL PERFORMANCE: A STUDY OF THE ABU DHABI NATIONAL OIL COMPANY (ADNOC). Doctoral thesis, Liverpool John Moores University.

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Abstract

The study of technology-based change and innovation is receiving much attention from academics and practitioners as change/innovation plays a vital role in organisations’ growth success and improved performance. Despite the potential benefits associated with new technologies, employees and organisations are generally reluctant to adopt them. In response to this issue, this study aims to enhance the general understanding concerning the factors that affect employees’ adoption of technology in a Middle Eastern country (UAE), where the results can also be applied to other Arab countries in the region. In spite of the recent progress in understanding how radio frequency identification (RFID) systems can substantially advance logistics and other services within the oil and gas sector, there is a significant gap in the literature concerning determinants of RFID application in managing various forms of operations. Hence, this study attempts to fill this gap by examining the key enablers and impediments of adopting RFID systems in the UAE oil and gas sector using the technology, organisation and environment framework (TOE). The purpose of this research is to refine and expand technology adoption theory for the oil and gas sector by testing the technology–organisation–environment framework in the Abu Dhabi National Oil Company (ADNOC) UAE. The research work identifies and ranks factors impacting employees’ decision to implement RFID in ADNOC UAE. A theoretical model was developed using a variety of TOE factors that may enable or impede RFID adoption in managing operations within the oil and gas sector. Then, the model was empirically tested by means of Structural Equation Modelling (SEM) based on survey data of 301 online questionnaire responses that were collected from managers, technicians, physicians and general employees working in ADNOC UAE. Results showed that Technology Competence, Top Management, Competitive Pressure, Firm’s Size and Government Regulations showed significant and positive relationship with employees’ intention to adopt RFID. However, perceived usefulness, perceived ease of use and perceived financial cost were found to have no significant effect on employees’ willingness to adopt RFID. The study contributes to the empirical research within the field of RFID and technology adoption in the UAE oil and gas sector. Furthermore, the findings of this study enable managers to make an informed decision about technology adoption within the oil and gas logistics setting.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: Technology; Oil; Gas; RFID; Change Management; Organizational Performance
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Doctoral Management Studies (new Sep 19)
Date Deposited: 21 Feb 2022 10:03
Last Modified: 21 Feb 2022 10:04
DOI or Identification number: 10.24377/LJMU.t.00016321
Supervisors: Foster, S
URI: https://researchonline.ljmu.ac.uk/id/eprint/16321

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