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Performance evaluation of Asian major cruise terminals

Lin, CW, Lee, MK, Yang, Z and Tae-Woo Lee, P (2022) Performance evaluation of Asian major cruise terminals. Ocean and Coastal Management, 221. ISSN 0964-5691

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Abstract

Compared to cargo terminals, performance evaluation of cruise terminals sits in a backseat in the current port performance studies, particularly in the Northeast Asia. This paper aims to evaluate the performance of major cruise terminals in Asia, taking into account the important dimensions and criteria influencing cruise terminal development, and using primary data by experts' responses to a questionnaire survey. Complementary data are also acquired by field trips and interviews to find the hidden information that is not revealed from the set questions in the questionnaire survey. To tackle the multiplicity and uncertainty in the collected data, the hybrid of Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE) and Consistent Fuzzy Preference Relation (CFPR) is employed to evaluate cruise terminal performance and highlight visual illustration of the test results. The findings provide useful insights for guiding cruise lines’ terminal selection and for aiding cruise terminals to benchmark their performance to effectively improve their service and maximize their overall performance.

Item Type: Article
Uncontrolled Keywords: 04 Earth Sciences; 05 Environmental Sciences; 16 Studies in Human Society; Fisheries
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HE Transportation and Communications
T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Engineering
Publisher: Elsevier
SWORD Depositor: A Symplectic
Date Deposited: 25 Jul 2022 09:01
Last Modified: 25 Jul 2022 09:01
DOI or Identification number: 10.1016/j.ocecoaman.2022.106130
URI: https://researchonline.ljmu.ac.uk/id/eprint/16960

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