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Organisational digital capability: a cross-country review of guidance

Wall, T, Ngo, THN, Nguyễn Hữu, C, Lan, PN and Knight, S (2023) Organisational digital capability: a cross-country review of guidance. Higher Education, Skills and Work-based Learning. ISSN 2042-3896

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Purpose: Digital transformation continues to rapidly progress in higher education globally, spanning all aspects of higher education operations, values, and culture. Despite expanding literature, guidance remains focused on emergency application during pandemic lockdowns and/or on single organisational case studies. Digital transformation frameworks that move beyond these foci, are heavily criticised for being commercially contextualised (outside of higher education) and are often too narrowly conceptualised. The purpose of this paper is to review the most common framework currently used in the UK which takes a strategic, organisational perspective to digital transformation. Design/methodology/approach: This is a technical review article which summarises key guidance for organisational digital capability and then reflects on the application in the UK (a developed economy and higher education system) and in Vietnam (one of the fastest growing economies with a developing higher education committed to digital transformation) As an initial attempt to explore its applicability beyond the UK context. Vietnam has been chosen as a reference context given its significant current digital transformation policy reform at national level, and as a collaboration partner with the UK in its digital transformation. Findings: The guidance highlights six core areas to consider for digital capability: ICT infrastructure, content and information, research and innovation, communication, learning, teaching and assessment, and organisational digital culture. Although the framework is normative, findings suggest it is sufficiently open-ended to enable its users to determine practical steps to drive digital transformation. However, complementary tools are suggested to deal with the rapidly developing digital transformation policy context of Vietnam. Originality: This is the first time a review has been conducted from the perspective of different countries, with a view to support leaders, managers, and policymakers in the UK, Vietnam, and other ASEAN networks in their own digital transformation transitions.

Item Type: Article
Additional Information: This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com
Uncontrolled Keywords: digital transformation; culture change; technical guidance; digital teaching; digital learning
Subjects: H Social Sciences > HF Commerce > HF5001 Business
T Technology > T Technology (General)
Divisions: Liverpool Business School
Publisher: Emerald
SWORD Depositor: A Symplectic
Date Deposited: 01 Nov 2023 13:20
Last Modified: 09 Jan 2024 13:45
DOI or ID number: 10.1108/HESWBL-06-2023-0157
URI: https://researchonline.ljmu.ac.uk/id/eprint/21777
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