Kostopoulos, I, Stocchi, L, Pourazad, N and Michaelidou, N Mobile Applications’ Stickiness: A Review and Future Research Program. Journal of Strategic Marketing. ISSN 0965-254X (Accepted)

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Abstract

This paper presents a review of existing conceptualisations and operationalisations of mobile app stickiness to identify discrepancies and ambiguities within the marketing literature. It highlights overlap between mobile app stickiness and two other concepts: mobile app loyalty and mobile app engagement. Subsequently, the paper outlines a future research program clarifying the most pressing conceptual and empirical work required to advance this body of knowledge. The resulting contribution is twofold. So far, mobile app stickiness has been theorised and appraised in disparate ways, often used interchangeably with other notions with a level of confusion, hindering knowledge development. At the same time, this review’s practical benefits arise from: i) a concise synthesis of academic work on stickiness, facilitating comparisons with industry practices and the translation of past findings into marketing strategies; and ii) a rationalisation of the research opportunities that lie ahead, fostering potential knowledge exchange between academia and practice.

Item Type:	Article
Uncontrolled Keywords:	1505 Marketing; 3506 Marketing; 3507 Strategy, management and organisational behaviour
Subjects:	H Social Sciences > HF Commerce > HF5001 Business
Divisions:	Liverpool Business School
Publisher:	Taylor and Francis Group
SWORD Depositor:	A Symplectic
Date Deposited:	12 Mar 2025 12:43
Last Modified:	12 Mar 2025 12:45
DOI or ID number:	10.1080/0965254X.2025.2479830
URI:	https://researchonline.ljmu.ac.uk/id/eprint/25862

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