Cultural integration of external service provider employees into client workplaces

Tucker, MP and Aderiye, T Cultural integration of external service provider employees into client workplaces. Journal of Facilities Management. ISSN 1472-5967 (Accepted)

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Abstract

Purpose: The study explores the complexities of how external service provider employees culturally fit within client workplaces. Methodology: It uses the facilities management (FM) industry to apply this research concept and was conducted using a qualitative multi-method design. A combination of semi-structured interviews and focus groups were the qualitative methods used to collect the data. Findings: The major findings of this study are that organisational socialisation can be successful in socialising external service provider staff into the client workplace despite a current unawareness of its use. This study has developed a framework that can be used to achieve this integration if client organisations and service providers work together to socialise external service provider staff. Value: The findings of this study will appeal to anyone working within the service industry that manages the interface between external service provider staff and the client workspace. Keywords: Cultural Fit, Organisational Culture, Organisational Socialisation, Service Quality, Facilities Management.

Item Type:	Article
Uncontrolled Keywords:	1503 Business And Management
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Civil Engineering and Built Environment
Publisher:	emerald
Date of acceptance:	10 June 2016
Date of first compliant Open Access:	13 June 2016
Date Deposited:	13 Jun 2016 09:35
Last Modified:	31 Oct 2025 08:30
DOI or ID number:	10.1108/JFM-05-2016-0020
URI:	https://researchonline.ljmu.ac.uk/id/eprint/3771

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• Cultural integration of external service provider employees into client workplaces. (deposited 13 Jun 2016 09:35) [Currently Displayed]
  • Cultural integration of external service provider employees into client workplaces. (deposited 15 Aug 2016 13:24)

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