Facial reconstruction

Search LJMU Research Online

Browse Repository | Browse E-Theses

Enabling Young Service Users to Provide Feedback on their Experience: An Evaluation of the Pilot Implementation of Children and Young People Accessible Friends and Family Test in General and Dental Practices in NHS England South (South Central)

Medforth, N and Rooksby, K (2017) Enabling Young Service Users to Provide Feedback on their Experience: An Evaluation of the Pilot Implementation of Children and Young People Accessible Friends and Family Test in General and Dental Practices in NHS England South (South Central). Comprehensive Child and Adolescent Nursing, 41 (1). pp. 42-57. ISSN 2469-4193

[img]
Preview
Text
cyp FFT manuscript kr.pdf - Accepted Version

Download (414kB) | Preview

Abstract

Involvement of service users in the delivery and development of services by providing unique feedback on their own experiences is a well-established feature of continuing improvement and quality enhancement. The Friends and Family Test (FFT) is a tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience, however children and young people are a group of key stakeholders whose voice has not been routinely sought. This article summarises the evaluation of a pilot project which aimed to implement and test the utility of a children and young people friendly version of the FFT in general and dental practices with a view to making it more widely available in the future. One exemplar Case Study is provided and findings lead to recommendations on how to ensure the FFT is continually made accessible to children and young people.

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Comprehensive Child and Adolescent Nursing on 1 May 2017 , available online: http://www.tandfonline.com/10.1080/24694193.2017.1316789
Uncontrolled Keywords: Children and young people, dental, experience, friends and family test, general practice
Subjects: R Medicine > RA Public aspects of medicine
R Medicine > RJ Pediatrics > RJ101 Child Health. Child health services
Divisions: School of Nursing & Allied Health
Publisher: Taylor & Francis
Date Deposited: 23 Apr 2019 13:16
Last Modified: 23 Apr 2019 23:04
DOI or Identification number: 10.1080/24694193.2017.1316789
URI: http://researchonline.ljmu.ac.uk/id/eprint/6422

Actions (login required)

View Item View Item