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Resolving agency issues in client-contractor relationships to deliver project success

Bryde, DJ, Unterhitzenberger, C and Joby, R (2019) Resolving agency issues in client-contractor relationships to deliver project success. Production Planning and Control, 30 (13). pp. 1049-1063. ISSN 1366-5871

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Abstract

In our research we seek to explain why some relationships between project client and contractors are managed in such a way that leads to success and others are not. In doing so, we analyze how the relational risk that exists when a client sources a project from an external organization is managed. We view the topic through a lens of agency theory and we use a multiple case study research design, analyzing projects from the construction and clinical research business sectors that had varying degrees of success. We extend knowledge of managing relational risk by developing a framework for resolving agency-related issues to deliver project success. The framework encompasses mechanisms to managing relational risk which we classify in five broad areas: contract, understanding, resources, education and delegation – the CURED framework. These areas reflect both formal and informal mechanisms as described in existing literature.

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning and Control on 11/06/2019, available online: http://www.tandfonline.com/10.1080/09537287.2018.1557757
Uncontrolled Keywords: MD Multidisciplinary
Subjects: H Social Sciences > HF Commerce > HF5001 Business
Divisions: Liverpool Business School (closed 31 Aug 19)
Publisher: Taylor & Francis
Date Deposited: 29 Nov 2018 10:17
Last Modified: 11 Jun 2020 00:50
DOI or Identification number: 10.1080/09537287.2018.1557757
URI: https://researchonline.ljmu.ac.uk/id/eprint/9736

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