Article

Douglas, JA, Muturi, D, Douglas, A and Ochieng, J (2017) ’The Role of Organisational Climate in Readiness for Change to Lean Six Sigma. The TQM Journal, 29 (5). pp. 666-676. ISSN 1754-2731

Basir, SA, Davies, J, Douglas, JA and Douglas, A (2017) The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. Journal of Higher Education Policy and Management, 39 (3). pp. 320-340. ISSN 1360-080X

Douglas, A, Douglas, JA and Ochieng, J (2015) Lean Six Sigma implementation in East Africa: findings from a pilot study. The TQM Journal, 27 (6). pp. 772-780. ISSN 1754-2731

Douglas, JA, Douglas, A and Antony, J (2015) Waste Identification and Elimination in HEIs: The Role of Lean Thinking. International Journal of Quality and Reliability Management, 32 (9). pp. 970-981. ISSN 0265-671X

Douglas, A and Douglas, JA (2015) Drive Out Fear: Deming’s TQM Cultural Challenge. International Journal of Advanced Quality, 43 (1). pp. 5-10. ISSN 2217-8155

Douglas, JA, Mcclelland, R, Davies, J and Douglas, A (2014) Understanding student satisfaction and dissatisfaction: An interpretive study in the UK Higher Education Context. Studies in Higher Education, 40 (2). pp. 329-349. ISSN 1470-174X

Conference or Workshop Item

Douglas, JA, Douglas, A, Cano, M and Moyes, D (2019) Factorial Structure for Independent Shops and Cafes Success Factors: A UK Study. In: Proceedings of 22nd Excellence in Services International Conference . (Excellence in Services International Conference (EISIC), 29 August 2019 - 30 August 2019, Thessaloniki, Greece).