Article

Trakulsunti, Y, Antony, J and Douglas, JA (2020) Lean Six Sigma implementation and sustainability roadmap for reducing medication errors in hospitals. The TQM Journal. ISSN 1754-2731

Flor Vallejo, V, Antony, J, Douglas, JA, Alexander, P and Sony, M (2020) Development of a road map for Lean Six Sigma implementation and sustainability in a Scottish packaging company. The TQM Journal, 32 (6). pp. 1263-1284. ISSN 1754-2731

Sony, M, Antony, J and Douglas, JA (2020) Essential Ingredients for the Implementation of Quality 4.0: A narrative review of literature and future directions for research. The TQM Journal. ISSN 1754-2731

Palumbo, R, Cavallone, M, Ciasullo, MV and Douglas, JA (2019) Framing higher education quality from a business perspective: setting the conditions for enhanced value co-creation. Studies in Higher Education, 46 (6). pp. 1099-1111. ISSN 0307-5079

Gupta, SK, Antony, J, Lacher, F and Douglas, JA (2018) Lean Six Sigma for reducing student dropouts in higher education – an exploratory study. Total Quality Management and Business Excellence. ISSN 1478-3363

Douglas, JA, Muturi, D, Douglas, A and Ochieng, J (2017) ’The Role of Organisational Climate in Readiness for Change to Lean Six Sigma. The TQM Journal, 29 (5). pp. 666-676. ISSN 1754-2731

Bonfanti, A, Vigolo, V, Douglas, JA and Baccarani, C (2017) Servicescape Navigation: A Customer Typology based on the Wayfinding Ability of Italian Hospital Visitors. The TQM Journal, 29 (4). pp. 546-563. ISSN 1754-2731

Basir, SA, Davies, J, Douglas, JA and Douglas, A (2017) The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. Journal of Higher Education Policy and Management, 39 (3). pp. 320-340. ISSN 1360-080X

Douglas, JA, Deighton, K, Atkinson, JM, Sari-Sarraf, V, Stensel, DJ and Atkinson, G (2016) Acute Exercise and Appetite-Regulating Hormones in Overweight and Obese Individuals: A Meta-Analysis. Journal of Obesity, 2016. ISSN 2090-0708

Douglas, A, Douglas, JA and Ochieng, J (2015) Lean Six Sigma implementation in East Africa: findings from a pilot study. The TQM Journal, 27 (6). pp. 772-780. ISSN 1754-2731

Douglas, JA (2015) Mystery Shoppers: an evaluation of their use in monitoring performance. The TQM Journal, 27 (6). pp. 705-715. ISSN 1754-2731

Douglas, JA, Douglas, A and Antony, J (2015) Waste Identification and Elimination in HEIs: The Role of Lean Thinking. International Journal of Quality and Reliability Management, 32 (9). pp. 970-981. ISSN 0265-671X

Douglas, A and Douglas, JA (2015) Drive Out Fear: Deming’s TQM Cultural Challenge. International Journal of Advanced Quality, 43 (1). pp. 5-10. ISSN 2217-8155

Douglas, JA, Mcclelland, R, Davies, J and Douglas, A (2014) Understanding student satisfaction and dissatisfaction: An interpretive study in the UK Higher Education Context. Studies in Higher Education, 40 (2). pp. 329-349. ISSN 1470-174X

Conference or Workshop Item

Dowson, J, Bryde, DJ, Marcano, A, Al-Hilou, M and Douglas, JA (2019) Lean Project Management as a facilitator of Organisational Learning. In: BAM2019 Conference Proceedings . (BAM Conference, 03 September 2019 - 05 September 2019, Birmingham, UK).

Douglas, JA, Douglas, A, Cano, M and Moyes, D (2019) Factorial Structure for Independent Shops and Cafes Success Factors: A UK Study. In: Proceedings of 22nd Excellence in Services International Conference . (Excellence in Services International Conference (EISIC), 29 August 2019 - 30 August 2019, Thessaloniki, Greece).

Thesis

Douglas, JA (2015) Student satisfaction and dissatisfaction - a study in the higher education context. Doctoral thesis, Liverpool John Moores University.