Goto, H, Belal, HM and Shirahada, K (2022) Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data. Annals of Operations Research. ISSN 0254-5330

Belal, HM, Othman, SN, Zaidi, MFA and Shirahada, K (2019) Collaboration Impact on Social Well-being for Business Sustainability: A Case Study of a Malaysian Water Treatment SME Company. International Journal of Services and Operations Management, 34 (3). pp. 385-404. ISSN 1744-2370