Article

Teh, D, Khan, T, Corbitt, B and Ong, CE (2020) Sustainability strategy and blockchain-enabled life cycle assessment: a focus on materials industry. Environment Systems and Decisions, 40 (4). pp. 605-622. ISSN 2194-5403

Ong, CE and Teh, D (2016) Redress procedures expected by consumers during a business-to-consumer e-commerce dispute. Electronic Commerce Research and Applications, 17. pp. 150-160. ISSN 1567-4223

Conference or Workshop Item

Ong, CE and Teh, D (2019) A Study Of Customer Resolution Management: The Influence Of Effective Complaint-Handling Procedures On Consumer Decisions To Shop Online. In: Proceedings of the 27th European Conference on Information Systems (ECIS) (10). (27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019, 8-14 June 2019, Stockholm & Uppsala, Sweden).