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B2B Supply Chain Risk Measurement Systems: A SCOR Perspective

Dubey, R, Guillot, R and Kumari, S B2B Supply Chain Risk Measurement Systems: A SCOR Perspective. Journal of Business and Industrial Marketing. ISSN 0885-8624 (Accepted)

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Purpose- Globalization, trade barriers, unprecedented health crises, and geo-political crises have forced organisations to revisit their performance measurement systems to better prepare their supply chain against the risk and improve performance in times of crisis. The study’s main objective is to review the SCOR-based performance measurement systems (PMS) and propose a dynamic SCOR-based PMS for supply chain risk management (SCRM). Design/methodology/approach-Due to the need for multi stakeholder perspectives on SCOR-based PMS for the SCRM, we aimed to develop a theory rather than to elaborate upon or test the theory. Hence, we adopted an inductive theory-building approach to build research propositions. We gathered 12 semi-structured interviews with knowledgeable managers from B2B international companies. Findings- The findings of the study highlight the challenges faced by the organisations during the implementation of the SCOR-based performance indicators and the positive impacts they have on decision-making and on the continuous improvement strategy of organisations to tackle supply chain risks and improve performance. The findings suggest that the effects of these indicators are more felt during risk management and risk monitoring stages. Research limitations/implications- Like any other study, our study has some rules, and thus we caution the readers that they must interpret the findings of our research considering these limitations. The study is based on semi-structured qualitative interviews. The interviews were conducted with 12 knowledgeable managers from France; thus, the insights drawn from the study cannot be generalised to other settings. Further, our samples represent something other than small and medium enterprises. In the future, the samples from small and medium firms can offer a nuanced understanding of the performance indicators for supply chain risk management. Originality/value- This is one of the few studies which has attempted to revisit the SCOR-based PMS in the B2B supply chain for risk management. The study’s findings help expand the SCOR-based PMS literature and offer numerous insights to the management and consultants facing challenges in SCOR implementation.

Item Type: Article
Uncontrolled Keywords: 1503 Business and Management; 1505 Marketing; Marketing
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing. Distribution of Products
Divisions: Business & Management (new Sep 19)
Publisher: Emerald
SWORD Depositor: A Symplectic
Date Deposited: 29 Aug 2023 09:46
Last Modified: 29 Aug 2023 09:46
DOI or Identification number: 10.1108/JBIM-06-2023-0361
URI: https://researchonline.ljmu.ac.uk/id/eprint/20905

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