Addressing global labour challenges: An integrative model for sustainable hospitality workplaces, informed by resource-based view theory and the kaleidoscope career model

Pickles, M, O'Reilly Duffy, P and Stewart, J (2025) Addressing global labour challenges: An integrative model for sustainable hospitality workplaces, informed by resource-based view theory and the kaleidoscope career model. International Journal of Hospitality Management, 131. pp. 1-11. ISSN 0278-4319

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Abstract

This study integrates the Kaleidoscope Career Model (KCM) and Resource-Based Theory (RBT) to examine the interplay between individual career decisions and industry expectations in the hospitality sector. It introduces an integrative model for sustainable workforce development. Addressing labour shortages and skills gaps, the study advocates for industry-education collaboration as a long-term solution. Using qualitative research and purposive sampling, participants from the hospitality sector and educational institutions across six countries were interviewed. Findings highlight severe skill shortages among chefs and managers, alongside a mass exodus of workers due to poor working conditions and limited career progression. By applying KCM to career motivations and RBV to organisational needs, this study extends research on hospitality workforce sustainability. The proposed integrative model offers a strategic approach for aligning industry talent needs with employee aspirations, fostering a more resilient and competitive workforce.

Item Type:	Article
Uncontrolled Keywords:	1504 Commercial Services; 1505 Marketing; 1506 Tourism; Sport, Leisure & Tourism; 3504 Commercial services; 3508 Tourism
Subjects:	H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HD Industries. Land use. Labor
Divisions:	Liverpool Business School
Publisher:	Elsevier
Date of acceptance:	4 May 2025
Date of first compliant Open Access:	21 May 2025
Date Deposited:	21 May 2025 13:55
Last Modified:	21 May 2025 14:00
DOI or ID number:	10.1016/j.ijhm.2025.104258
URI:	https://researchonline.ljmu.ac.uk/id/eprint/26398

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