Assessing the Cybersecurity Needs and Experiences of Disabled Users

Binsedeeq, A orcid iconORCID: 0009-0003-5381-047X, Furnell, S orcid iconORCID: 0000-0003-0984-7542, Helkala, K orcid iconORCID: 0000-0003-3698-4585, Woods, N orcid iconORCID: 0000-0002-5692-5163, Chadwick, D orcid iconORCID: 0000-0002-4963-0973, Fullwood, C orcid iconORCID: 0000-0002-7714-6783, Carpent, X orcid iconORCID: 0000-0003-1697-6940 and Gervassis, N orcid iconORCID: 0000-0003-2739-6263 (2024) Assessing the Cybersecurity Needs and Experiences of Disabled Users. In: Human Aspects of Information Security and Assurance. IFIP Advances in Information and Communication Technology, 721 IF . Springer Nature Switzerland, pp. 355-369. ISBN 978-3-031-72561-6

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Abstract

Digital technology is incredibly crucial in today’s world. The use of technology is considered a right for both able and disabled users. Accessibility and security are two important concepts in the technology context. Accessibility refers to the level to which a product or service is designed to be utilized by people with disabilities. While security focuses on protecting a product or service from threats and harm. Accessible security refers to the practice of ensuring that digital products and services are not only secure but also accessible to everyone, including people with disabilities. Numerous studies have been conducted on the usage of technologies among people with disabilities. However, little research has been undertaken on accessible cybersecurity. Understanding encounters of disabled individuals with cybersecurity challenges can help develop more accessible and secure technologies and improve user experience. The first step to improving the accessibility of cybersecurity safeguards for users with disabilities is assessing their attitudes and needs. The aim of the study is to explore the cybersecurity attitude, behavior and awareness of people with various types of disability. The survey used to determine the most significant gap for people with disabilities in the accessible cybersecurity context to help them better handle and understand cyber threats in their everyday lives. The survey findings point out that having cybersecurity awareness does not always result in preventing security breaches. There is a gap between theoretical knowledge and practical application. There is a notable concern regarding insufficient technological safeguards. Recommendations are included for software developers to create a more accessible and secure digital environment.

Item Type: Book Section
Uncontrolled Keywords: Accessibility; Cybersecurity; Accessible security; Disabled Users; Accessibility Challenges; Inclusive Design; User Experience; 46 Information and Computing Sciences; 4608 Human-Centred Computing; 4604 Cybersecurity and Privacy; Rehabilitation; 7.1 Individual care needs; 8.1 Organisation and delivery of services; 4 Quality Education; 0806 Information Systems; 46 Information and computing sciences
Subjects: T Technology > T Technology (General)
Divisions: Psychology (from Sep 2019)
Publisher: Springer Nature Switzerland
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Date of acceptance: 28 November 2024
Date of first compliant Open Access: 25 March 2026
Date Deposited: 25 Mar 2026 12:25
Last Modified: 25 Mar 2026 12:25
DOI or ID number: 10.1007/978-3-031-72559-3_24
URI: https://researchonline.ljmu.ac.uk/id/eprint/28290
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