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Tucker, MP and Aderiye, T (2016) Cultural integration of external service provider employees into client workplaces. Journal of Facilities Management, 14 (4). pp. 363-384. ISSN 1472-5967
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Abstract
Purpose: The study explores the complexities of how external service provider employees culturally fit within client workplaces. Methodology: It uses the facilities management (FM) industry to apply this research concept and was conducted using a qualitative multi-method design. A combination of semi-structured interviews and focus groups were the qualitative methods used to collect the data. Findings: The major findings of this study are that organisational socialisation can be successful in socialising external service provider staff into the client workplace despite a current unawareness of its use. This study has developed a framework that can be used to achieve this integration if client organisations and service providers work together to socialise external service provider staff. Value: The findings of this study will appeal to anyone working within the service industry that manages the interface between external service provider staff and the client workspace. Keywords: Cultural Fit, Organisational Culture, Organisational Socialisation, Service Quality, Facilities Management.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | 1503 Business And Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Civil Engineering and Built Environment |
| Publisher: | Emerald |
| Date Deposited: | 15 Aug 2016 13:24 |
| Last Modified: | 04 Sep 2021 12:36 |
| DOI or ID number: | 10.1108/JFM-05-2016-0020 |
| URI: | https://researchonline.ljmu.ac.uk/id/eprint/4025 |
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Cultural integration of external service provider employees into client workplaces. (deposited 13 Jun 2016 09:35)
- Cultural integration of external service provider employees into client workplaces. (deposited 15 Aug 2016 13:24) [Currently Displayed]
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