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Unleashing the potential of Digital Technologies in Emergency Supply Chain: The moderating effect of Crisis Leadership

Dubey, R (2022) Unleashing the potential of Digital Technologies in Emergency Supply Chain: The moderating effect of Crisis Leadership. Industrial Management + Data Systems. ISSN 0263-5577

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Purpose-The stakeholders are now demanding more visibility and role clarity in the humanitarian supply chain to improve collaborative efforts. Using a contingent resource-based view, the author studies crisis leadership as a complementary organizational resource for the successful adoption of digital technologies in the emergency supply chain. The author further examined the relationships between digital technologies on information visibility and collaboration under the moderating effects of intergroup leadership.
Design/methodology/approach- The author gathered data from 117 NGOs in India using a multi-informant questionnaire. The author further tested the research hypotheses using variance-based structural equation modeling (PLS-SEM).
Findings- Digital technologies under the interaction effect of crisis leadership have a significant influence on the information visibility and the collaboration in the humanitarian context. The findings of the study extend the contingent resource-based views to create a better understanding of applications of digital technologies in alleviating human suffering due to crises.
Practical implications- The author provides some direction to the managers engaged in the humanitarian supply chain, contemplating using emerging technologies to enhance information visibility and collaboration.
Original/value- The current study offers some useful implications for theory. The study findings suggest that the digital technologies under the moderating effect of the crisis leadership significantly improve the information visibility and the collaboration among the emergency supply chain relief workers. These findings contribute to the contingent-resource-based view (C-RBV) literature by expanding the scope of the theory. To date, the C-RBV is yet to be explored in humanitarian or emergency settings. Further, the study empirically tests the moderating role of crisis leadership which is touted to be the game-changer, particularly in crises or emergencies.
Keywords: Digital Technologies, Crisis Leadership, Emergency Supply Chain, PLS-SEM, Information Visibility, Collaboration

Item Type: Article
Additional Information: This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com
Uncontrolled Keywords: Digital Technologies; Crisis Leadership; Emergency Supply Chain; PLS-SEM; Information Visibility; Collaboration; Business & Management; 0803 Computer Software; 0806 Information Systems
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing. Distribution of Products
Divisions: Doctoral Management Studies (from Sep 19)
Publisher: Emerald
SWORD Depositor: A Symplectic
Date Deposited: 06 Jun 2022 11:49
Last Modified: 04 Jul 2022 11:00
DOI or ID number: 10.1108/IMDS-05-2022-0307
URI: https://researchonline.ljmu.ac.uk/id/eprint/17005
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