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Assessing performance using maturity model: a multiple case study of public health supply chains in Nigeria

Abdulkadir, R, Matellini, DB, Jenkinson, ID, Pyne, R and Nguyen, TT (2023) Assessing performance using maturity model: a multiple case study of public health supply chains in Nigeria. Journal of Humanitarian Logistics and Supply Chain Management. ISSN 2042-6747

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Open Access URL: http://dx.doi.org/10.1108/JHLSCM-05-2022-0053 (Published version)


Purpose: This study aims to determine the factors and dynamic systems behaviour of essential medicine stockout in public health-care supply chains. The authors examine the constraints and effects of mental models on medicine stockout to develop a dynamic theory of medicine availability towards saving patients’ lives.
Design/methodology/approach: This study uses a mixed-method approach. Starting with a survey method, followed by in-depth interviews with stakeholders within five health-care supply chains to determine the dynamic feedback leading to stockout and conclude by developing a network mental model for medicines availability.
Findings: The authors identified five constraints and developed five case mental models. The authors develop a dynamic theory of medicine availability across cases and identify feedback loops and variables leading to medicine availability.
Research limitations/implications: The need to include mental models of stakeholders like manufacturers and distributors of medicines to understand the system completely. Group surveys are prone to power dynamics and bias from group thinking. This survey’s quantitative output could minimize the bias.
Originality/value: This study uniquely uses a mixed-method of survey method and in-depth interviews of experts to assess the essential medicine stockout in Nigeria. To improve medicine availability, the authors develop a dynamic network mental model to understand the system structure, feedback and behaviour driving stockouts. This research will benefit public policymakers and hospital managers in designing policies that reduce medicine stockout.

Item Type: Article
Uncontrolled Keywords: 1503 Business and Management; 1507 Transportation and Freight Services; 1599 Other Commerce, Management, Tourism and Services
Subjects: H Social Sciences > HE Transportation and Communications
H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing. Distribution of Products
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Engineering
Publisher: Emerald
SWORD Depositor: A Symplectic
Date Deposited: 13 Feb 2023 09:54
Last Modified: 13 Feb 2023 09:54
DOI or ID number: 10.1108/jhlscm-05-2022-0053
URI: https://researchonline.ljmu.ac.uk/id/eprint/18863
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