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Cultural integration of external service provider employees into client workplaces

Tucker, MP and Aderiye, T (2016) Cultural integration of external service provider employees into client workplaces. Journal of Facilities Management, 14 (4). pp. 363-384. ISSN 1472-5967

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Purpose: The study explores the complexities of how external service provider employees culturally fit within client workplaces. Methodology: It uses the facilities management (FM) industry to apply this research concept and was conducted using a qualitative multi-method design. A combination of semi-structured interviews and focus groups were the qualitative methods used to collect the data. Findings: The major findings of this study are that organisational socialisation can be successful in socialising external service provider staff into the client workplace despite a current unawareness of its use. This study has developed a framework that can be used to achieve this integration if client organisations and service providers work together to socialise external service provider staff. Value: The findings of this study will appeal to anyone working within the service industry that manages the interface between external service provider staff and the client workspace. Keywords: Cultural Fit, Organisational Culture, Organisational Socialisation, Service Quality, Facilities Management.

Item Type: Article
Uncontrolled Keywords: 1503 Business And Management
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Built Environment
Publisher: Emerald
Date Deposited: 15 Aug 2016 13:24
Last Modified: 01 May 2019 15:30
DOI or Identification number: 10.1108/JFM-05-2016-0020
URI: http://researchonline.ljmu.ac.uk/id/eprint/4025

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