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Alnawas, I and Al Khateeb, A (2022) Developing and validating a multidisciplinary scale of E-retailing website elements. Journal of Retailing and Consumer Services, 66. ISSN 0969-6989
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Developing and Validating a Multidisciplinary Scale of E-retailing Website Elements.pdf - Accepted Version Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (873kB) | Preview |
Abstract
The purpose of this article is to theoretically identify the salient elements of e-retailing websites and empirically verify them through a rigorous scale development process. A mixed method approach was followed to achieve these objectives: a qualitative (content analysis) and a quantitative approach (factorial and confirmatory surveys). Three findings emerge from the current study. First: this study provides sound empirical support for e-retailing website elements as a high-order construct that consists of eight first-order factors. Second, the current research suggests that the measurement instrument for e-retailing website elements, which contains 54 items, is a valid and reliable using the following factors: hedonic website design elements, technical website design elements, website experiential elements, website relational elements, product-related elements, order-related elements, security-related elements and social media presence. Third, the proposed measurement instrument of e-retailing website elements strongly predicts e-satisfaction and e-trust. The key contribution of this study stems from developing and validating a multidisciplinary scale that synthesizes and integrates the major perspectives of e-retailing website elements.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | 1503 Business and Management, 1505 Marketing, 1506 Tourism |
| Subjects: | H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing. Distribution of Products Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Business & Management (from Sep 19) |
| Publisher: | Elsevier BV |
| Date Deposited: | 17 Jan 2022 11:25 |
| Last Modified: | 11 Jul 2023 00:50 |
| DOI or ID number: | 10.1016/j.jretconser.2021.102905 |
| URI: | https://researchonline.ljmu.ac.uk/id/eprint/16063 |
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